Return & refund policy:

You have the right to cancel your order within 30 days without giving a reason.

The order cancellation period is 30 days from the date you receive the goods or receive from a third party you have designated, other than the carrier, taking possession of the delivered product.

To exercise your right to cancel, you must notify us of your decision by a clear statement.

You can notify us of your decision via e-mail bichthuy@thgtransport.com.vn

We will refund you no later than 30 days from the date we receive the returned item. We will use the same payment method as you used for your order and you will not incur any charges for such return.

Return conditions:

For goods to be eligible for return, please ensure that:

• Goods were purchased in the last 30 days
• Goods are still in original packaging

The following goods cannot be returned:

• Deliveries are made to your specifications or clearly personalised.
• The supply of goods which by their nature are not suitable for return, for example goods that spoil rapidly or have expired.
• The supply of goods that are not suitable for return for reasons of health protection or hygiene and are not sealed after delivery.
• The supply of goods, after delivery, is, by their nature, inseparable from other goods.
• We reserve the right to refuse returns of any goods that do not meet the above return conditions at our sole discretion.

Return Goods

You are responsible for the costs and risks of returning the goods to us. Please send goods to the following address:

129 Pham Van Dong – Xuan Dinh – Bac Tu Liem – Hanoi

We are not responsible for goods damaged or lost during return shipping. We therefore recommend an insured and trackable mail service. We cannot issue refunds without physical receipt of the goods or proof of return receipt.

Present:

If the item was marked as a gift upon purchase and then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be sent to you by mail.

If the goods were not marked as a gift when purchased or the gift giver has shipped the order to themselves to give to you at a later date, we will issue a refund to the gift giver.

Contact us :

If you have any questions about our Return & Refund Policy, please contact us via e-mail bichthuy@thgtransport.com.vn